Resolution: Error Syncing Windows Phone to Zune

So after several hours of trying to sync my Windows Phone to Zune, I have a couple of things for you to try. These have helped me and I hope they will help you.

Fix the Drivers

This will work well if Windows is not detecting the phone. The Microsoft Fix It can be found here: http://support.microsoft.com/mats/Windows_phone_7_and_Zune_diagnostic/

Forget the Phone

Well this is not me being sarcastic! In your Zune Settings > Phone > Sync Options > Forget this Phone. Once you do that unplug your phone and plug it back in. This seems to work exceptionally well.

Reinstall Zune

If you made it past that point, chances are something might be messed up in your Zune software. It could be that the information for the phone is corrupted within the Zune software, if this is the case try this Fix It: http://support.microsoft.com/kb/929358

Temporarily Turn Off Zune Launcher

This trick worked for me very well, I think what can happen is that the zunelauncher.exe doesn’t release the phone’s resources, thereby blocking Zune from syncing with your phone. Here is what to do:

  1. Disconnect your phone.
  2. Open Task Manager (Ctrl-Alt-Del and select Task Manager).
  3. In the processes tab, select zunelauncher.exe and click on End Task.
  4. Open Zune.
  5. Connect your phone.

If this solution works with you open msconfig and disable zunelauncher. This will prevent it from starting on startup of your computer. Please note: doing this will prevent Zune from launching when your phone is connected to your computer.

Reset to Factory

Use this as a last resort backup photos and other material you wish to keep to your Sky Drive, because you will lose all your data and applications. If you bought any apps, you are allowed to download them 5 times before you have to pay for them again, so only install them again if you have resolved all your issues. I don’t want to hear that you had to pay for your applications again.  Do this sparingly!

On your phone go to Settings > About > reset your phone.

Update 9/2/2012

I found one other issue that could cause syncing issues. If your computer has bad RAM or your motherboard doesn’t play nice with the RAM in your computer, you might have intermittent problems syncing. Recently upgraded my computer to 8GB and that caused Zune to have issues. Other symptoms included general slowness with the computer I was using.

Thanks for reading, let me know if this worked for you or if you found another solution.

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